Every technician is different from one another and each one of them possesses certain set of skill-sets at the time of a Macbook Repair. Taking an iPhone for a repair and handing it over in the hands of strangers can be a little difficult but when any of these products stops functioning it becomes necessary to give it to Tech repair.
However, when the technician meets the below criteria the life of any iPhone or Macbook customer becomes quite easy and they would be away from all the worries and apprehensions of getting an iPad Repair done at any of these stores.
When a customer walks into the store it is important that the customer care representative meets and greets the customer with warmth. When he customer feels comfortable with the kind of communication that takes place between the two of them, then half of the issues are sorted out.
Understand the issue
The technician should be able to empathize with the customer and should be ready to go an extra mile in understanding the issues accurately. They should probe the customer to get to the root cause of the issue.
Check for the warranty
They should take an initiative to check whether the product is under warranty and should explain the terms and conditions prior to taking the product under their custody for any sort of repair.
The resolution given by the technicians should be accurate and should make the customer feel satisfied. They should also check if the customer is facing any other concerns.
This is one of the major things that should be taken into consideration when you are servicing any product. If the customer is not satisfied then the whole purpose of repairing and giving resolution to the customer would be futile.